To register your organization with UniversalLanguage for interpreter services through the Washington State Health Care Authority (HCA) Interpreter Services Program (ISP), please have an approved representative complete and sign the Provider Registration Agreement available at the link below:
What is the Provider Registration Agreement?
The Provider Registration Agreement is a one-time registration necessary to enroll qualifying organizations to access UniversalLanguage’s services under the HCA Interpreter Service contract K8552, (Spoken Language Interpreter Services: Pre-Scheduled In-Person, OPI and VRI).
If you have any questions, please do not hesitate to reach out to the Customer Accounts Support team at Accounts@ULSonline.net or (425) 450-7020.
What is the cost?
Interpreters will be provided at no cost to your organization.
Information Regarding Interpreter Services Through the HCA
Interpreter services are available through the Health Care Authority (HCA) for Medicaid health care professionals to gain access to skilled and qualified spoken language interpreters for Apple Health (Medicaid) clients who require assistance during their health care services. Providers are required to ensure spoken language access according to Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Program Eligibility Requirements
For HCA to pay for interpreter services, the following criteria must be met:
The client is an eligible Apple Health client.
Services are covered under the client’s benefit package.
The health care provider is an enrolled HCA Medicaid provider.
HCA does not cover interpreter services for situations such as:
Inpatient hospital services
Nursing facility services
Administrative services (such as scheduling, reminder calls, or paperwork)
Family member interpreters
Interpretation provided by a provider’s own employee
For the complete and current list, see HCA’s Interpreter Services billing guide page. You are responsible for the cost of interpreter services for non-covered appointments.
What types of interpreter services are available to our facility for Apple Health (Medicaid) clients?
Pre-scheduled In-Person, Phone and Video interpretation is available through UniversalLanguage.
How do I request interpreters?
To request an interpreter through the HCA contract, your organization/facility must be registered with UniversalLanguage, and you must have a login to our online scheduling portal, where you will enter and manage interpreter requests. If your organization is registered, but you do not yet have an online scheduling portal login, you can request one here:
