Universal Language Service maintains a WeCare Program for receiving feedback about interpreter services. Compliments and complaints are equally welcome, and we encourage you to submit both. Feedback can be submitted through the scheduling portal, by phone, fax, mail, email, or by completing the form below.
Compliments are shared with the interpreter and accumulate on their profile.
When feedback is submitted about an interpreter providing services through the HCA Interpreter Services Program, it may rise to a formal incident under HCA’s Incident Resolution Process (IRP). Interpreters subcontracted to perform work through the HCA ISP are Union represented and the HCA IRP is the formal means for addressing interpreter performance or behavior. The HCA IRP categorizes incidents by severity (low, medium, high) and applies corrective actions based on severity, the interpreter’s history, and the nature of the issue. Outcomes range from a written notice, to restrictions on providing services for a window of time, to termination from the contract.
When submitting feedback, it is critical that you provide specific details: what happened, when, who was involved, and any relevant context. The WeCare team reviews all submissions, may follow up with you for additional details, and tracks each through the HCA IRP scale tables.
A full copy of the HCA Incident Resolution Process can be found here.
Feedback Form
