HCAUniversal

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Requester Webinars

UniversalLanguage HCA Webinars

If you are a new Requester, please take the time to watch all pre-recorded webinars prior to requesting interpretation services. We have provided a syllabus to guide you through everything you will need to know. If you are an existing Requester, feel free to hop around to the topic of your choice.  For any additional questions you have, reach out to our Customer Accounts department for assistance at Accounts@ulsonline.net

HCA Medical Requesters Webinar Syllabus <PDF>

DCYF/DSHS Requesters Webinar Syllabus <PDF>

HCA Medical Requesters

HCA Medical Requesters Introduction

UniversalLanguage Portal Overview

Guidelines for Working with an LAP/Interpreter

Requesting an LAP/Interpreter - In-Person Requests

Requesting an LAP/Interpreter - OPI Requests

Requesting an LAP/Interpreter - VRI Requests

Entering Family Member Appointments

Using the Bulk/Mass Upload Template

Eligibility Verification

Job Management

Check-In/Out Process

Reimbursement Process

DCYF / DSHS Requesters

DCYF / DSHS Requesters Introduction

UniversalLanguage Portal Overview

Guidelines for Working with an LAP/Interpreter

Requesting an LAP / Interpreter

Block Time Jobs

Using the Bulk / Mass Upload Template

Job Management

Check-In / Out Process